I was fortunate last evening to sit on the plane next to a meeting planner/trade show manager. Jen is the event marketing specialist for a California-based software provider. She was headed to Orlando for Educause.

It was a brief conversation, but reminded me of some things that experienced event people have in their “collections.” Things like: Read More...

Snakes and snails and puppy dog tails….chances are somebody has made them into a foam stress item at one point in the trade show world. In an effort to reach out to trade show and event attendees, many exhibiting companies are resorting to the old squeeze play. OK, so I’ve overdone the analogies. The truth is the world of foam stress balls has grown beyond stress balls. And some of the participants are using the little foam guys in an integrated fashion and to great advantage.

At the recent NACS show I saw a variety of things in this category: foam giraffes, cars, sumo wrestlers, gasoline storage tanks (really), footballs and wrist bands. Anything that you could want in a foam shape, you could have to take home. In fact, one of my colleagues said he’s been collecting these things are several years and has hundreds of them. Read More...

Every once in a while you see a small exhibitor with a fresh idea of how to gather a crowd and get attention. At NACS this year, I met the guys from PestWest Environmental.

While they only had a 10×10 booth, they were close to the front of the hall. The company’s roots are in lighting and lamps which, ultimately, led them to pest attraction and control (elimination). They had a popup backdrop with their logo and a draped table with samples of product and literature. Pretty typical small exhibit stuff. But their differentiator and conversation starter was the blow-up fly on a stick. Jerry and James used this prop effectively by standing in the aisle (hey, remember the easement approach to space?) and getting attention. It started a lot of conversations. And once they engaged a propsect, they had their messages down succinctly. Worked with me. Read More...

With apologies to Bill Engvall and The Five Man Electrical Band, this entry is all about signs–the hanging variety used at trade shows.

The NACS show was a great example of companies using hanging structures as a part of their dimensional marketing strategy. Many use them as signposts so that visitors looking for them can find their booth from across the hall. Others use them as an extension of the booth itself–whether that be a physical extension of the structure or a graphical look that ties to the booth.

They can also be used to convey a message–verbal or visual. Perhaps it’s the logo of the company, an extension of the booth message or look, or perhaps it’s a symbol from a related or overarching campaign. Any and all of these approaches are justified when it comes to the highest signage in (or above) your space. Read More...

The just-completed NACS show was a great exercise in being prepared and having measurable results at the end of it. My client, Retalix, did all of the things you need to do to make sure that the staff is prepared and knows what’s going on before, during and at the conclusion of a show.

One of the critical pieces of preparing a booth staff for a show is the pre-show meetings, including the opening day standup meeting. Doug Fick, the VP of Sales for Retalix’ Convenience Store business segment, gave one of the best, most complete captain’s speeches I’ve ever heard. In his Sunday morning speech, Doug hit on the important things he wanted his staff to know:

• What to do when a client approaches.
• Who to refer prospects to in the booth.
• How to collect and qualify leads.
• Which key customers would be visiting the booth during the show, when to expect them and to whom to refer them.

Doug spelled all this out to the staff as they stood around him. It was conversational in tone, professional and imparted useful information to the team. What’s more, and beyond the staff training part of the show, Doug knows what to do with the leads and how to classify and distribute them at the show’s conclusion. On the last day of the show, Doug was able to tell me who the key players were who visited the booth, could target and quantify the potential business from the show and was moving on to changing leads into business after the show. To Retalix’ credit, they have a central customer/prospect database and use it to further classify, qualify and track the progress of a sale. I wish more people who use trade shows would use the tools that Doug and people like him use and implement to get the results that they truly want. The result of all this was a lead count and collection of gathered data that met the expectations of the sales team and executives and can be tracked. Read More...

I had dinner with a colleague from the industry last evening. We traded stories and leads and finally got to philosophy. After several minutes of spirited discussion, we both concluded one thing:

It’s not about the booth. Read More...

The last day of set up is always a day of punch lists and tending to do the last-minute details. Before you can leave the booth that one last time before the show opens, did you:

• Put out the pen holders and other office supplies?
• Label the last crates as “Empty”?
• Cut the poly off the carpet?
• Put out the wastebaskets?
• Distribute keys?
• Lock up?
• Secure the last badges for the latecomers?
• Give the booth one last heavy wipedown?

There’s more, but that comes with making lists with some thought. Read More...

They look so great and graceful (well, mostly) hanging in the air over the show floor. But somebody had to get hanging signs up there. Usually, it’s up to you to get the job done.

Hanging your completed sign has a few steps:

• Put in the order for the riggers well in advance of the show.
• Assemble the sign.
• Spot the location above the booth where the sign is to hang.
• Attach the aircraft cables
• Hoist the sign.
• Make sure it is turned the way you want it.

Obviously, this is all done in cooperation with your rigging contractor. By putting the order in well in advance, you take advantage of any discounts. When you arrive at the show, check in at the service desk and, if you can predict it, let them know when you’ll be ready for the riggers to come. Read More...

Laying carpet and pad may seem like a simple thing, but executed accurately, it can save you time and money, make your staff comfortable and improve the appearance of your booth immensely.

At this show we did several things:

1. Notched the pad for the cables so that the carpet on top laid flat
2. Measured from one lead corner
3. Covered our finished work with visqueen

The guys started by taping off the lines of the 20×30 space with double-stick tape. This defines the edges of the booth and will eventually hold the carpet in place.

Next, the pad is rolled out. Usually, the pad is rolled in the opposite direction that the carpet is rolled. Since we have 4 rolls of 5 x 30-foot pad, we choose to roll the length of the booth to minimize seems. Once the pad is down, we notch it to accommodate the large electrical cords that will beneath the booth. Here in Chicago, the electrical power and internet/phone come from floor boxes, two of which are within the perimeter of the space. The large flat supply cords and round extensions are cut around and taped to the floor. The pad is taped together, but not to the floor, except in a few key places with gaff/duct tape to keep the edges from sliding. Read More...

If you can get to show site early, one of the best uses of your time is to work with the electricians on the installation of your power in your booth.

At NACS in Chicago, I had a great experience with the electricians and telecom guys. They followed direction well, made solid suggestions and worked fast. If I hadn’t been there to talk with them, they would have just worked off a diagram and put things where we guessed they should be.

When you respect the union rules and work with them, things get done well–usually. This time it worked. Read More...