It used to be that there were certain things that exhibitors could do and other things-clearly defined-had to be done by service contractors. Today in Las Vegas, I learned of another hair-splitting agreement that is generating revenue for a previously unlikely vendor.
When I arrived at the hall today to run CAT 5 cables for my client, I learned from Smart City that they are, apparently, the “designated cable provider/installer” for the LVCC. Hmmm.
Now, maybe I missed that in the service book and thework rules. But I’m not alone–the electricians and a number of other exhibitors (and my exhibit house) didn’t know of the “designation” either.
The electricians said they would install the cables for me (I already ahve a PO and open tab with them) and it only took 15 minutes. Why do I want to add more expense and another vendor to my list of things? After being confronted by the SmartCity supervisor (actually, Grant was very polite), I was advised I might still get a bill, but more than likely I shouldn’t do it again and to remember this next time I’m in the hall.
Bottom line is this: make work rules and order expectations more clear in the service book and to the association. You’ll make more friends and be less likely to look like a revenue-hungry supplier to the exhibit community.
TTSG
